Since its creation, ITIL has grown to become the most widely accepted approach to IT management in the world. But what exactly is ITIL?

ITIL Training provides a set of consistent and comprehensive best practice guidance for business and IT service management (ITSM). The guidance is contained within the ITIL publications and the supporting professional qualification scheme. ITIL is flexible and scalable. It is suitable for organizations of all shapes and sizes can implement parts of ITIL to deliver business benefits in stages.

A service is defined as a means of delivering value to customers by facilitating outcomes customers want to achieve, without the ownership of specific costs and risks. The challenge is to deliver services as demand for services changes with business needs. Service providers need to adapt and respond effectively to those needs.

Service management is defined as a set of specialized organizational capabilities for providing value to customers in the form of benefits. These capabilities enable service providers to ensure the production and delivery of quality services that meet the needs of their customers in a timely and cost-effective manner.

What guidance does ITIL Certification provide?

The Official Introduction to the ITIL Service Life cycle provides an overview of the life cycle stages contained within the ITIL core.

Practitioners can select complementary publications as needed to support the ITIL Foundation core publications. These complementary publications increase the durability and portability of knowledge assets and to protect investments in service management capabilities.

An additional contributor to ITIL Certification success is the associated training and qualification schemes that provide professional development opportunities for personnel involved in service management.

What are the core ITIL publications?

Each publication addresses capabilities that are required to improve a service provider’s performance. The structure of the core is in the form of a life cycle. Implementing a service life cycle provides structure, stability and strength to improve the service management capabilities of an organization. The principles, methods and tools provide the foundation for measurement, learning and improvement.

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